topic Re: Restricted on billing in Account & Billing

Restricted on billing

Khiabd02 — Thu, 05 Dec 2024 15:32:15 GMT

Joint just over 2 weeks ago, broadband isn't even in yet and I got a text saying payment had been attempted. I went on to check my bill and also change to a new back card and it's saying page restricted. I can't do anything in my account. Please help!

Re: Restricted on billing

caesarome — Thu, 05 Dec 2024 16:02:54 GMT

@Khiabd02

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Restricted on billing

Lisa-P1987 — Thu, 05 Dec 2024 16:08:08 GMT

Thanks for escalating this. We’ve sent Khiabd02 an invite to chat.