topic Issue with Paramount+ & Discovery+ in Account & Billing

Issue with Paramount+ & Discovery+

MattBarker — Thu, 05 Dec 2024 14:31:42 GMT

Hi,

I am trying to log into Paramount+ & Discovery+ having been given this as part of my package renewal.

However, I am unable to change my updated registered email address when I log into my account; I assume this is the credentials I have to use to log in to the channels via the app?

Thanks,

Matt

Re: Issue with Paramount+ & Discovery+

caesarome — Thu, 05 Dec 2024 16:06:06 GMT

@MattBarker

You need to activate both first:

https://www.sky.com/help/articles/using-paramount-plus

https://www.sky.com/help/articles/sky-marketplace-subscribe-to-discovery-plus

To change your email address with Sky you should be able to do this via here:

https://www.sky.com/mydetails/account-info

Re: Issue with Paramount+ & Discovery+

Lisa-P1987 — Thu, 05 Dec 2024 16:15:34 GMT

Thanks for escalating this. We’ve sent MattBarker an invite to chat.

Re: Issue with Paramount+ & Discovery+

GeoffBarker — Sat, 07 Dec 2024 15:50:36 GMT

Hi all,

Still no further forward unfortunately after hours spent chatting to support, and now I've been kicked out and all my message history gone.
When I try and link the discovery subscription to my Sky account it says it's already activated, I've created a discovery + account in case I needed one before it would like but when I sign in it just asked me to upgrade.

Frustrating to say the least, it shouldn't be this difficult!

Re: Issue with Paramount+ & Discovery+

GeoffBarker — Sat, 07 Dec 2024 15:52:11 GMT

Does Discovery + need to be added to my shop?