topic Contract rolled over for another 12 months ? in Account & Billing

Contract rolled over for another 12 months ?

STUART128 — Thu, 05 Dec 2024 11:53:58 GMT

I've been trying to get hold of a customer service advisor in UK, as I've now been told by the overseas customer service that my contract is rolled over the 12 months until next year, but I won't be in a contract because I've not signed or agree to it. The fee will be the same but again no contract I have subscriptions that are ending next week and I don't know if these are continued and I'm trying to contact someone in the UK. Does anybody have a contact number or has this happened to them ???

Re: Contract rolled over for another 12 months ?

Daniel0210 — Thu, 05 Dec 2024 11:56:33 GMT

@STUART128

Any call to Customer Services goes to the next available agent wherever they may be based. There is no unique number for a UK agent. All agents should have the same access to your account.

Re: Contract rolled over for another 12 months ?

caesarome — Thu, 05 Dec 2024 11:57:41 GMT

@STUART128

Have you been sent any emails or texts about this service is being continued for another 12 months ?

Re: Contract rolled over for another 12 months ?

STUART128 — Thu, 05 Dec 2024 13:00:46 GMT

I have had nothing about the contracts, so do nit know what is happening !!

Re: Contract rolled over for another 12 months ?

RayRay123456 — Sat, 18 Jan 2025 06:42:55 GMT

This happened to me. I got an email a couple of weeks ago saying the same thing. No new contract so I'm assuming it means I can cancel at any time if I wanted to. Although I haven't phoned them yet to confirm this.