topic Re: Return broadband equipment in Account & Billing

Return broadband equipment

Luctram — Wed, 04 Dec 2024 15:30:40 GMT

Hi guy, anyone's know what's address to return the broadband equipment pleas?

Re: Return broadband equipment

Daniel0210 — Wed, 04 Dec 2024 15:40:53 GMT

@Luctram
If you’ve successfully cancelled Sky should send out returns packaging near the end of any cancellation period (which is 14 days for Broadband) for any loaned equipment they are expecting back.

You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Return broadband equipment

Luctram — Wed, 04 Dec 2024 18:04:58 GMT

Hi bro, thanks for your answer but unlucky i lost the label i got from Sky for return:(( so i didn't know what's address i can return.

Re: Return broadband equipment

Daniel0210 — Wed, 04 Dec 2024 18:10:14 GMT

@Luctram

The link in the previous post should help.

Re: Return broadband equipment

SeanD66 — Sun, 23 Feb 2025 09:25:57 GMT

Hi, I've received a text this morning stating that I've not returned all of the equipment. I have definitely returned what was requested, the router, black phone box and both power leads.
Please can this be checked?

kind regards

Sean

Re: Return broadband equipment

caesarome — Sun, 23 Feb 2025 09:27:18 GMT

@SeanD66

Have you got the proof of posting receipt ?

Re: Return broadband equipment

SeanD66 — Sun, 23 Feb 2025 09:48:11 GMT

Hi I think so. The text said this -

'Hi, thanks for returning some of your Sky equipment but there's still equipment that needs returning. Please visit royalmail.com/track-my-return#/details/2164 to print a returns label if needed. You'll need to return the remaining equipment by Thursday 20 March 2025 and if it isn't returned or it's damaged, we may charge you.'

So they have acknowledged the return but haven't said what's missing.

Re: Return broadband equipment

caesarome — Sun, 23 Feb 2025 09:53:55 GMT

@SeanD66

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

Re: Return broadband equipment

Addie15 — Sun, 23 Feb 2025 10:34:19 GMT

Hi there! Thank you for escalating this. We have sent an invite to @SeanD66.

Re: Return broadband equipment

Pam43 — Mon, 24 Mar 2025 20:08:36 GMT

On the list of items to be returned, there is an item we still use and are being charged for. If I return rest will I shouldn't be charged a non-return fee as that item won't be included?

Re: Return broadband equipment

caesarome — Mon, 24 Mar 2025 20:26:50 GMT

@Pam43

Usually the list shows all items that Sky would want returned, it doesn't mean that it has to be returned if it is still being used. Just make sure that when you return the equipment that you get and keep proof of posting and put a note in side with your name and account number and a lost of what you are returning.