topic Sky charged equipment non return in Account & Billing

Sky charged equipment non return

wt4 — Wed, 04 Dec 2024 16:28:13 GMT

Hi,

I returned sky equipment last week and have today received a message charging me for their non-return. My sister took them to the post office for me as I am away and she was only given a normal receipt, not with a tracking number, and now she can't find this.

Can anyone help please?

thank you

Re: Sky charged equipment non return

caesarome — Wed, 04 Dec 2024 16:40:23 GMT

@wt4

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Sky charged equipment non return

Addie15 — Wed, 04 Dec 2024 16:53:29 GMT

Hi there! Thank you for escalating this. We have sent an invite to @wt4.