topic Re: Why is my next bill double? in Account & Billing

Why is my next bill double?

Gana — Wed, 04 Dec 2024 11:23:52 GMT

My next bill is double my previous bill. I need an explanation.

Re: Why is my next bill double?

Mark39 — Wed, 04 Dec 2024 11:36:50 GMT

Check the details of your bill, in particular the dates you're being charged for (possibly more than a month). Or have discounts expired?

Re: Why is my next bill double?

Gana — Wed, 04 Dec 2024 11:46:47 GMT

Hi,

Thanks for reply. It looks like they are charging me for two months in one payment.I was charged €35 on 23rd oct. for 29th oct - 25th november. Next payment is due on 23rd december and it shows two separate amounts, €31.50 for 26th nov to 22nd decemb and €35.00 23rd decm. to 22nd january and than €35.00 thereafter. Why didn't they send me a bill for november?

Re: Why is my next bill double?

MarkGoldsmith — Wed, 04 Dec 2024 11:53:35 GMT

@Gana wrote:
Hi,
Thanks for reply. It looks like they are charging me for two months in one payment.I was charged €35 on 23rd oct. for 29th oct - 25th november. Next payment is due on 23rd december and it shows two separate amounts, €31.50 for 26th nov to 22nd decemb and €35.00 23rd decm. to 22nd january and than €35.00 thereafter. Why didn't they send me a bill for november?

Because for Sky you always pay a month in advance so the first bill or 2 will always generally be higher as a result.

Re: Why is my next bill double?

Gana — Wed, 04 Dec 2024 11:55:16 GMT

Ok. Thanks

This is very strange though.

Re: Why is my next bill double?

MarkGoldsmith — Wed, 04 Dec 2024 15:23:41 GMT

@Gana wrote:
Ok. Thanks
This is very strange though.

Take a read of this https://www.sky.com/help/articles/understanding-my-bills which explains how the billing works and why the first bill or 2 may be different to what you are expecting