topic Re: Payment in Account & Billing

Payment

Sue1984 — Wed, 04 Dec 2024 11:45:41 GMT

Got an email saying I needed to pay as my card information wasn't correct. I paid and the DD has been taken also so I've paid twice. Need it back.

Re: Payment

PandJ2020 — Wed, 04 Dec 2024 11:51:12 GMT

Is your account showing a credit?

Re: Payment

Sue1984 — Wed, 04 Dec 2024 11:55:50 GMT

Hi yes it does

Re: Payment

Mr+Flibbles+86 — Wed, 04 Dec 2024 13:13:23 GMT

Thanks for escalating this. We’ve sent an invite to @Sue1984 to chat.

Re: Payment

caesarome — Wed, 04 Dec 2024 13:14:32 GMT

@Sue1984

If you have a direct debit set up then Sky wouldn't usually send you an email about a card payment as a card plays no part in a direct debit being taken.

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.