topic Re: Moving home in Account & Billing

Moving home

Pearl3 — Wed, 04 Dec 2024 10:58:32 GMT

I am moving house on 15th January 2025. I will be in temporary accommodation so do not need sky. What do I do with my package and boxes until I get new premises

Re: Moving home

PandJ2020 — Wed, 04 Dec 2024 11:06:20 GMT

@Pearl3 wrote:
I am moving house on 15th January 2025. I will be in temporary accommodation so do not need sky. What do I do with my package and boxes until I get new premises

If you are within a minimum term contract then you cannot cancel. So you'll have to continue paying for your package even if you cannot access it via your boxes. If you are not within a minimum term then you can give 31 days notice to cancel. (And would have to resubscribe later - but you will not be considered a 'new customers' so the best deals won't be available to you)

You have to give 2 weeks notice for a home move - so perhaps worth doing now. You need to keep hold of the boxes if you do not cancel.

Re: Moving home

RukaYusuf — Fri, 06 Dec 2024 12:54:33 GMT

I am moving house 9th of December and want my sky to be activate in my new house by 10th of December

Re: Moving home

TimmyBGood — Fri, 06 Dec 2024 13:05:16 GMT

@RukaYusuf

That's far too short a notice period: broadband has a minimum ten working day lead time.