topic Re: Sky refusing to talk to me before a direct debit is set up. in Account & Billing

Sky refusing to talk to me before a direct debit is set up.

SM34 — Wed, 04 Dec 2024 09:02:28 GMT

I want to pay Sky what I owe them forthwith as EE have agreed to reimburse me. However, Sky won't talk to me until a direct debit is set up. Situation is farcical as Sky box is in a cupboard and I am not using their services!! Please help

Re: Sky refusing to talk to me before a direct debit is set up.

Mark39 — Wed, 04 Dec 2024 09:07:25 GMT

Set up a diect debit. The terms and conditions you agreed to when you signed up require you to have a Direct Debit or automated monthly card payment.

Re: Sky refusing to talk to me before a direct debit is set up.

SM34 — Wed, 04 Dec 2024 09:10:26 GMT

Are you saying that Sky won't accept a single payment?

Re: Sky refusing to talk to me before a direct debit is set up.

PandJ2020 — Wed, 04 Dec 2024 09:11:23 GMT

We only have half a story here but sounds like your services were restricted due to lack of payment?

The box being in a cupboard doesn't absolve you from any contractual period.

Re: Sky refusing to talk to me before a direct debit is set up.

Mark39 — Wed, 04 Dec 2024 09:14:34 GMT

@SM34 wrote:

Are you saying that Sky won't accept a single payment?

Nope. But setting up a direct debit or card payment is a contractual requirement so as it stands, you're in breach of contract regardless of any single payments you wish to make.

Re: Sky refusing to talk to me before a direct debit is set up.

SM34 — Wed, 04 Dec 2024 10:22:46 GMT

So Sky will accept a single final payment - I think you're saying?

Re: Sky refusing to talk to me before a direct debit is set up.

SM34 — Wed, 04 Dec 2024 10:24:35 GMT

To be clear- I'm not disputing any money owed. I want to pay them and forget them.

Any employees reading this?

Re: Sky refusing to talk to me before a direct debit is set up.

caesarome — Wed, 04 Dec 2024 10:25:17 GMT

That is correct, you must have a payment method setup on your account.

Re: Sky refusing to talk to me before a direct debit is set up.

PandJ2020 — Wed, 04 Dec 2024 10:48:44 GMT

@SM34 wrote:
To be clear- I'm not disputing any money owed. I want to pay them and forget them.
Any employees reading this?

If your services are restricted due to 'non-payment' then Sky staff cannot assist via the forum.

What's the issue in setting up a continuous payment method to comply with the terms you've agreed?

Re: Sky refusing to talk to me before a direct debit is set up.

SM34 — Wed, 04 Dec 2024 16:31:42 GMT

I want to pay a lump- sum to get shot of Sky. I am an EE customer.

Re: Sky refusing to talk to me before a direct debit is set up.

SKY1992bf — Wed, 04 Dec 2024 16:39:13 GMT

@SM34 your last post seems to have been gobbled up by the spam filter but to answer it you cannot pay a lump sum on subscription services (only devices plans allow this) hence way you must setup a continuous payment method before being able to speak to sky

Re: Sky refusing to talk to me before a direct debit is set up.

SM34 — Wed, 04 Dec 2024 16:47:03 GMT

This is still not making sense. Why would Sky refuse a lump sum to get me off their records?? I am an EE customer!

Re: Sky refusing to talk to me before a direct debit is set up.

SKY1992bf — Wed, 04 Dec 2024 17:13:06 GMT

@SM34 the simple fact of the matter is you need to setup a continuous payment method before being able to speak to sky about the possibility of making a lump sum there's no way round this