topic Re: Accessing bills and payments and moving house. in Account & Billing

Accessing bills and payments and moving house.

Maria-Eleni — Tue, 03 Dec 2024 15:30:54 GMT

As many people have complained, I cannot access my bills, account and basically almost anything. I am moving house in early January and I want to stop my Sky broadland internet account. Could you please help me?

Thanks

Re: Accessing bills and payments and moving house.

Daniel0210 — Tue, 03 Dec 2024 15:35:03 GMT

@Maria-Eleni wrote:

and I want to stop my Sky broadland internet account. Could you please help me?

@Maria-Eleni
To cancel Broadband/Talk you need to contact Sky and give the required notice of 14 days, but if you are still in a discounted 18/24 months deal Sky could impose cancellation charges. This link may help

https://www.sky.com/help/articles/cancel-sky-broadband

Return packaging for any equipment Sky expect back will be sent out to you near the end of the notice period. Remember to keep any proof of posting indefinitely.

Re: Accessing bills and payments and moving house.

Maria-Eleni — Tue, 03 Dec 2024 15:42:17 GMT

Thanks a lot. No I am not in such as contract now.

Don't even know how to contact them.

Re: Accessing bills and payments and moving house.

Daniel0210 — Tue, 03 Dec 2024 15:44:53 GMT

@Maria-Eleni wrote:

Don't even know how to contact them.

@Maria-Eleni
From your Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Accessing bills and payments and moving house.

Maria-Eleni — Tue, 03 Dec 2024 15:51:20 GMT

Thanks. I am calling them.