topic I’m a new customer in Account & Billing

I’m a new customer

Mummy41 — Tue, 03 Dec 2024 14:23:04 GMT

My partner has left but sky is in his name, he's cancelled it so I want to be a new sky customer

Re: I’m a new customer

Daniel0210 — Tue, 03 Dec 2024 14:29:38 GMT

Welcome to the Community @Mummy41

Once the notice period has ended for the previous account you can join up in your name (you haven't said what services you're interested in).

Re: I’m a new customer

Mummy41 — Tue, 03 Dec 2024 14:31:57 GMT

So get him to cancel the subscription then I can sign up. How long will it take? Do you want his new address?

Re: I’m a new customer

Mummy41 — Tue, 03 Dec 2024 14:33:26 GMT

I wish to have sky tv

Re: I’m a new customer

TimmyBGood — Tue, 03 Dec 2024 14:44:59 GMT

@Mummy41

Definitely do not post any addresses to this forum. It's important to understand that account issues cannot be dealt with here.

Re: I’m a new customer

Daniel0210 — Tue, 03 Dec 2024 14:48:22 GMT

@Mummy41
You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.

You originally posted he had cancelled, now you're saying you need to get him to cancel? As and when he cancels there is a notice period before the services are switched off (31 days for TV and 14 days for broadband). You can't sign up til after that.