My sky account

Nicki721 — Tue, 03 Dec 2024 10:30:34 GMT

Can I get help with my sky account being a low income family eg universal credit?

Re: My sky account

Daniel0210 — Tue, 03 Dec 2024 10:36:15 GMT

Only for Broadband not TV.

This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.
Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.

If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.

Re: My sky account

caesarome — Tue, 03 Dec 2024 10:38:08 GMT

@Nicki721

You could call Sky to see if they will offer you a discount if you don't having anything on your account at present. If you don't and you are offering something the chances are it will come with a new 24 month contract.

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My sky account

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Re: My sky account