topic Re: Billing in Account & Billing

Billing

Paul1685 — Mon, 02 Dec 2024 19:44:47 GMT

Trying to talk to a customer service representative about billing

Re: Billing

caesarome — Mon, 02 Dec 2024 19:46:32 GMT

@Paul1685

We are customers here but we might be able to answer any questions you have ?

Re: Billing

Paul1685 — Mon, 02 Dec 2024 20:17:20 GMT

Trying to contact customer service bill is incorrect

Re: Billing

Daniel0210 — Mon, 02 Dec 2024 20:17:44 GMT

@Paul1685
From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free).

Alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

Re: Billing

caesarome — Mon, 02 Dec 2024 20:24:01 GMT

@Paul1685 wrote:

Trying to contact customer service bill is incorrect

Why do you believe the bill is incorrect, are you new to Sky ?

Re: Billing

Paul1685 — Tue, 03 Dec 2024 06:51:30 GMT

We usually pay £60 our bill was £95

Re: Billing

Daniel0210 — Tue, 03 Dec 2024 06:53:00 GMT

@Paul1685
Coukd a discounted deal have ended? Sky will have told you the date any discount was ending when you took it out so if it has ended you’ll be paying the full undiscounted price. Perhaps compare a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

The best new discounts are normally acquired by calling Sky and negotiating or potentially amending your package which will now require a 24 month minimum term contract. Remember Sky are not obliged to offer you another discount, and recent posts on here indicate that significant discounts are now harder to come by. If you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.