topic Re: Non automated contact number in Account & Billing

Non automated contact number

Charmaine12 — Fri, 09 Aug 2024 09:23:32 GMT

What is sky contact number I can’t seem to find it to talk to an actual human

Re: Non automated contact number

caesarome — Fri, 09 Aug 2024 09:25:08 GMT

All numbers go through the same automated system Im afraid as there magic number that will allow you to bypass it. So it is a case of battling with the bot before you can get to talk to someone.

Re: Non automated contact number

Charmaine12 — Fri, 09 Aug 2024 09:26:28 GMT

Thank you for your response I have been trying for days and still no luck to talk to a human it can be so frustrating

thank you

Re: Non automated contact number

SKY1992bf — Fri, 09 Aug 2024 09:26:30 GMT

@Charmaine12 there is no non automatic number you just have to stay on the line don't reply to any prompts and don't hang up

Re: Non automated contact number

CW64 — Thu, 15 Aug 2024 14:04:45 GMT

I don't know if Sky monitors these discussions but dealing with Sky is so difficult now compared to when I first joined them 18 years ago. On the phone for 24 minutes and on hold 4 times to try and change contract. Very frustrating Indian call centre who don't listen and who clearly follow a script which they are unable to deviate from. Time was you spoke to someone in a Scottish call centre and you explained what you wanted to achieve once and they had a degree of autonomy to make things happen without endlessly having to refer to somebody else and asking you the same questions repeatedly. Time to consider alternatives.

Re: Non automated contact number

Mark39 — Thu, 15 Aug 2024 14:07:16 GMT

@CW64 wrote:

Time to consider alternatives.

You might struggle to find one with a different approach.

Re: Non automated contact number

Kieran-_ — Mon, 02 Dec 2024 12:07:49 GMT

What telephone number did you use

Re: Non automated contact number

MarkGoldsmith — Mon, 02 Dec 2024 12:25:01 GMT

@Kieran-_ wrote:
What telephone number did you use

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number. If you are in the ROI on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.