topic Re: Wifi max charge when i have fibre in Account & Billing

Wifi max charge when i have fibre

Louise3327 — Tue, 26 Nov 2024 18:24:27 GMT

I have sky fibre broadband and upgrade to this from normal sky broadband. The signal wasn't good on normal broadband so I tried the WiFi max booster to see if there was a difference. Itdidnt work so I returned it and upgrade to fibre. Since then they have chatge me £6.50 a monthfor this even though I don't have it and don't need it. I have complained a number of times but I'm still being charged each month. Any know how to stop this?

Re: Wifi max charge when i have fibre

Addie15 — Wed, 27 Nov 2024 08:34:59 GMT

Hi there, @Louise3327. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Re: Wifi max charge when i have fibre

Addie15 — Fri, 29 Nov 2024 08:52:08 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

Re: Wifi max charge when i have fibre

Louise3327 — Mon, 02 Dec 2024 08:58:40 GMT

I would lime to keep this open and relieve email replies as I work shifts and can not answer the phone.

Re: Wifi max charge when i have fibre

Mark39 — Mon, 02 Dec 2024 09:45:19 GMT

@Louise3327 wrote:

I would lime to keep this open and relieve email replies as I work shifts and can not answer the phone.

You mean the chat? It closes automatically after 48 hours. Sky generally don't communicate by email.

Do you want us to re-open the chat for you, on that basis?

Re: Wifi max charge when i have fibre

Louise3327 — Mon, 02 Dec 2024 10:21:00 GMT

I was told by the chat to communicate via email.

Re: Wifi max charge when i have fibre

Lisa-P1987 — Mon, 02 Dec 2024 11:36:17 GMT

Hi there, there is an active open chat with this customer at the moment 🙂