topic Re: Staying with Sky - Please Help in Account & Billing

Staying with Sky - Please Help

DJACKSON69 — Fri, 29 Nov 2024 17:31:46 GMT

Hi, Today I have received a LEAVING Sky letter asking to return equioment however I am staying with Sky. Who should I inform as I don't want to be charged for not returning items I need. Please Help

Re: Staying with Sky - Please Help

caesarome — Fri, 29 Nov 2024 17:32:48 GMT

@DJACKSON69 .

Have you recently agreed a discount or made any change to your Sky packages ?

Re: Staying with Sky - Please Help

DJACKSON69 — Mon, 02 Dec 2024 08:09:53 GMT

Yes I have. Is this becuase they think we have left ie the old deal?

Re: Staying with Sky - Please Help

caesarome — Mon, 02 Dec 2024 09:57:53 GMT

@DJACKSON69

It could well be so to get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Staying with Sky - Please Help

Greenfingers001 — Tue, 03 Dec 2024 08:50:23 GMT

Thanks for escalating this. We’ve sent @DJACKSON69 an invite to chat.

Re: Staying with Sky - Please Help

Lisa-P1987 — Thu, 05 Dec 2024 11:39:13 GMT

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks