topic Re: Sky tv reactivation in Account & Billing

Sky tv reactivation

Michael190 — Sun, 01 Dec 2024 17:09:42 GMT

Can I chat to an assistant please

Re: Sky tv reactivation

Mark39 — Sun, 01 Dec 2024 17:13:59 GMT

Not here, I'm afraid - we're a customer Community. Are your services currently restricted?

Re: Sky tv reactivation

Michael190 — Sun, 01 Dec 2024 17:24:28 GMT

Yes but I was promised that my services would be re activated at 16.25 and I'm still waiting for the channels to come on I've got young children

Re: Sky tv reactivation

Daniel0210 — Sun, 01 Dec 2024 17:27:14 GMT

@Michael190
Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

Re: Sky tv reactivation

caesarome — Sun, 01 Dec 2024 17:28:57 GMT

When did you make the payment to clear any understanding bill on your account as usually if you do this at the weekend you are looking at Monday as the earliest for your services to be restored, this will only happen when you setup a monthly payment on your account so if you are yet to do this then it will need doing.

Re: Sky tv reactivation

daveNOS — Sun, 01 Dec 2024 19:30:35 GMT

@Michael190 wrote:
I'm still waiting for the channels to come on I've got young children

@Michael190 I fail to see the relevance of that part of your post, having young children doesn't give you any priority over getting your service back after missing a payment.