Trying to make sense of a new contract

Mr+Ripley — Sun, 01 Dec 2024 16:46:19 GMT

While looking for something else on the MySky part of Sky.com, I saw that I was out of contract for my TV & BB package, which was news to me as Sky hadn't let me know by email or post. Anyway, it said it could offer me savings if I renewed for a 24-month contract, which I don't mind doing. So I clicked on the link to see the new deal only to be met with some confusing things. I should say that renewing my contract online is new to me. I'm hoping someone out there can help clarify some of the new contract for me. It might be a long post so please bear with me. I will hopefully supply 3 screenshots.

Firstly is the Sky Cinema deal. I recently took up a new offer for SC which was one month free followed by 6 months for £6 per month, ending in May 2025. According to the new contract, it says " £0 " and " £6 off for 24 months ". So am I really going to get SC for free for 24 months? Secondly is the Netflix & Ultimate TV Add On section, so 2 parts to this. For Netflix it says " Netflix Premium £0 " and " Removing ". Under this, it says "Boost to Netflix Premium. Monthly rolling contract. Includes your new Ultimate TV Pack with Netflix Premium. " This shows a price of £11.50. What is going on here? I do have & want Netflix Premium via Sky, so that is okay, but what is the rolling contract part about? As to the price, apparently it is usually £17.99 pm according to a Google search , but I can't clarify that as it doesn't show up on my Sky bill ( unless the £8pm charge for Ultimate TV Add On is my NF charge ) or on my NF account. Will I be getting NF Premium for £5.50 less than the RRP?

Now for the Ultimate TV Add On section. Here it says "Ultimate TV Add on. Monthly rolling contract.Your old TV pack. " This is written next to a Netflix logo. The price shown is -£8 ( minus £8 ) & the Status Information is " Removing ". Under this, it says "Ultimate TV Pack " ( rather than Ultimate TV Add On ) and the Status Information is " Adding " & the price shows as £0. So it looks like I'm getting something else for free, but am I?

My bill for my TV package last month was £54.50 & this month it is £61.24 due to the Sky Cinema offer. I pay £33.50 for Sky Signature, £4 for UHD, £9 for HD & £8 for Ultimate TV Add On. With the new contract, I pay £28.50 for Sky Signature, so a £5 saving there. But it looks like a possible £3.50 increase to NF/Ultimate TV Add On?

Lastly ( and thanks for staying with me ) is the "Monthly Totals for TV, Broadband & Talk " list. This shows a rapidly increasing monthly bill between now & December 2026. What I don't get is what are those prices based on? It increases from £88.50 to £124 in 2 years.

Okay, that's all, I will try & add the screenshots now. Thanks in advance for any replies that can make sense of this.

Re: Screenshots. They haven't appeared how I wanted them to, so to clarify - The first screenshot in blue relates to the last part of my post about price increases between now & 2026. The screenshot headed " Package Changes " relates to the second part of my post about Netflix. The last screenshot, headed " Confirm changes to your contract " relates to the first part of my post about Sky Cinema. Sorry for any confusion.

Re: Trying to make sense of a new contract

Lisa-P1987 — Mon, 02 Dec 2024 10:45:25 GMT

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

topic Trying to make sense of a new contract in Account & Billing

Trying to make sense of a new contract

Re: Trying to make sense of a new contract