topic Re: I cancelled sky and netflix is on pause in Account & Billing

I cancelled sky and netflix is on pause

paulbirks — Fri, 29 Nov 2024 14:53:41 GMT

I cancelled sky last month and returned the Q box. I understand Netflix stops as well and it says it's on pause.

It wants me to reinstate payment by 2nd December. I am actually quite happy to pause it for a month or so but don't want to loose all my profile and settings. Do you know if I can keep it paused for a month or so.

Thanks

Re: I cancelled sky and netflix is on pause

CoffeeDrinker — Fri, 29 Nov 2024 15:00:02 GMT

Netflix should keep your account state for 10 months or so in the event you cancel/pause payment. This should keep your user profile and watchlists intact. Once you reactivate and restore payment you should be able to carry on using it as before. After this, expect to see user profiles and watch lists wiped so you'd effectively be starting over as a brand new customer.

Re: I cancelled sky and netflix is on pause

paulbirks — Sat, 30 Nov 2024 00:09:05 GMT

I got another message saying that if I don't restart my membership will be cancelled. Is this a normal thing to hurry me back . I am.having a break and enjoying Disney instead for a bit

Re: I cancelled sky and netflix is on pause

CoffeeDrinker — Sat, 30 Nov 2024 14:01:55 GMT

@paulbirks wrote:
I got another message saying that if I don't restart my membership will be cancelled. Is this a normal thing to hurry me back . I am.having a break and enjoying Disney instead for a bit

Your active membership will be cancelled, so once your current paid up period has ended, you won't be able to stream Netflix until you start paying again. Your account however will stay around inactive for 10 months until you log back in and start paying again.

Re: I cancelled sky and netflix is on pause

paulbirks — Sun, 01 Dec 2024 00:35:58 GMT

Thanks I stopped being able to stream netflix the same day my sky stopped so it's been a month now since I could watch it