topic Re: Credit refund after leaving sky in Account & Billing

Credit refund after leaving sky

Fiona109 — Fri, 29 Nov 2024 08:00:29 GMT

Broadband was disconnected 16 October , final bills paid and equipment returned on 24 Oct (although only received by Sky 27 Nov). When can I expect the credit on my account to be refunded? My online billing just says it will be applied to next bill but I'm no longer a customer.

Re: Credit refund after leaving sky

Daniel0210 — Fri, 29 Nov 2024 08:05:20 GMT

@Fiona109
If your payment method is still active on your Sky account refunds usually take up to 6 weeks from your last day of connection. If your payment method has been cancelled Sky will have to manually raise a cheque (usually involving a back office team) and post it to you so it’ll take longer.

If you wish we can try to help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.

Re: Credit refund after leaving sky

Fiona109 — Fri, 29 Nov 2024 08:39:35 GMT

The amount is showing as credit and more than 6 weeks have passed since disconnection so keen to have the refund returned to me as soon as possible

Re: Credit refund after leaving sky

caesarome — Fri, 29 Nov 2024 09:40:16 GMT

@Fiona109

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Credit refund after leaving sky

Addie15 — Fri, 29 Nov 2024 10:08:12 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Fiona109.

Re: Credit refund after leaving sky

Kieran39 — Sat, 07 Dec 2024 21:49:49 GMT

Hi, I'm having the same issue, my account is showing as credit and that it'll be applied to next bill but I already left, how can I have this escalated too?

Re: Credit refund after leaving sky

Kieran39 — Sat, 07 Dec 2024 21:51:47 GMT

@caesarome @Addie15

Re: Credit refund after leaving sky

caesarome — Sat, 07 Dec 2024 22:02:48 GMT

@Kieran39

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Credit refund after leaving sky

Addie15 — Sun, 08 Dec 2024 09:29:36 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Kieran39.

Re: Credit refund after leaving sky

Nam284 — Mon, 09 Dec 2024 13:45:35 GMT

Hi, I have the same issue. Left aky back in Sep and still have credit showing on my account. Any help would be really appriciated!

Re: Credit refund after leaving sky

Daniel0210 — Mon, 09 Dec 2024 13:46:45 GMT

@Nam284
I’ll escalate your post to Sky (when it’s more than the ten minutes old that we have to allow) and their Messaging Team should contact you later.

Look out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit refund after leaving sky

Daniel0210 — Mon, 09 Dec 2024 13:55:26 GMT

@Nam284

Now escalated.

Re: Credit refund after leaving sky

Lisa-P1987 — Mon, 09 Dec 2024 13:55:40 GMT

Thanks for escalating this. We’ve sent Nam284 an invite to chat.