topic Re: Why am i still charged in Account & Billing

Why am i still charged

Gunnar86 — Fri, 29 Nov 2024 08:16:39 GMT

I no longer use Sky Broadband and Talk for the past month, why am i being charged a full amount for a service I am not using?

Re: Why am i still charged

PandJ2020 — Fri, 29 Nov 2024 09:01:26 GMT

Have you actually cancelled it and had confirmation?

Usage is not a factor in billing.

If you have successfully cancelled then billing continues as normal during your notice period (including monthly in advance charging past the cessation date). The following bill will generate a credit back to cessation date.

Re: Why am i still charged

Mark39 — Fri, 29 Nov 2024 09:02:32 GMT

It sounds like you haven't cancelled your broadband service. Whether you're using it or not is immaterial. To,cancel, call Sky to give the notice required.

Re: Why am i still charged

caesarome — Fri, 29 Nov 2024 09:39:00 GMT

@Gunnar86

Sky will not stop your billing for this just because you don't use it anymore as it is up to you to give the required notice of 14 days to cancel it which you can do if you are not in a contract.