topic Re: Billing in Account & Billing

Billing

Mildren22 — Tue, 17 Sep 2024 09:40:49 GMT

I am behind on my bill had a family bereavement i need more time can i get my services reinstated

Re: Billing

Mark39 — Tue, 17 Sep 2024 09:43:30 GMT

Unfortunately once your services are restricted, the only way to get them reinstated is to pay the amount outstanding and re-setup your monthly direct debit or card payment. It's an automated process.

Re: Billing

Daniel0210 — Tue, 17 Sep 2024 12:26:39 GMT

@Mildren22
If your Sky services have been restricted any calls to Sky will just prompt you to pay. Restrictions are normally only due to a missed payment. As stated by @Mark39 Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week as banks are closed.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

Re: Billing

Samantha19847 — Thu, 28 Nov 2024 13:52:06 GMT

Can you explain why my last bill was £118 when it should be £86 like this months

Re: Billing

Mark39 — Thu, 28 Nov 2024 13:54:58 GMT

@Samantha19847 wrote:

Can you explain why my last bill was £118 when it should be £86 like this months

Well we can't see your bill or your account details., so not without more details. Are you new to Sky?