topic failed engineers visits in Account & Billing

failed engineers visits

stevegibb5 — Wed, 27 Nov 2024 19:17:05 GMT

We book in a sky dish relocation due to building work, paid the fee.

first enginner visit, dish not moved just slightly alterd

second visit to do the actual first visit work, gave contact numbers and they didnt use them, so had a no show

third visit same as the second and again never contacted the correct contact number.

2 months without the service and cant get the 4th visit for another month?

Re: failed engineers visits

caesarome — Wed, 27 Nov 2024 19:21:33 GMT

@stevegibb5 wrote:

first enginner visit, dish not moved just slightly alterd

Did you not question them before they left ?

@stevegibb5 wrote:

third visit same as the second and again never contacted the correct contact number.

2 months without the service and cant get the 4th visit for another month?

All you can do is to register a complaint:

https://www.sky.com/help/articles/how-to-make-a-complaint