topic Re: Just purchased Phone + Sim, trying to refer partner, cant get link in Account & Billing

Just purchased Phone + Sim, trying to refer partner, cant get link

EmilyGreen — Wed, 27 Nov 2024 14:24:39 GMT

Hi,

As the title above says, ive recently (days ago) purchased an Iphone 16 pro max with a sim data deal, phone is yet to arrive, but i was wanting to use the refer a friend scheme for my partner who is also looking to buy a phone. Every time i go to the refer a friend site and try to sign in to get my link it errors, do i have to wait until the phone arrives?? can anyone help me get the link earlier, aiming to buy in black friday promotion..

Thanks

Re: Just purchased Phone + Sim, trying to refer partner, cant get link

SKY1992bf — Wed, 27 Nov 2024 14:37:23 GMT

@EmilyGreen try clearing your browser or a different browser or put browser into incognito mode

the website is the only way you can do this as you your partner needs to create own account using the link you send them via email

Re: Just purchased Phone + Sim, trying to refer partner, cant get link

EmilyGreen — Wed, 27 Nov 2024 14:58:53 GMT

Hi,

Ive tried numerous browsers and different devices, cleared cache atleast 27 times. Just want to know if i need to of had my account for a certain amount of time before i can get my link or wether it is broken, could they not get me my referal link over the phone? everytime it just gives me a login error despite actually logging me in...

Thanks

Re: Just purchased Phone + Sim, trying to refer partner, cant get link

EmilyGreen — Wed, 27 Nov 2024 15:15:58 GMT

Also :

Does anyone know if my partner can make his purchase now, keep his account number, then when my link is finally working, he can add it in then?

Thanks

Re: Just purchased Phone + Sim, trying to refer partner, cant get link

SKY1992bf — Wed, 27 Nov 2024 15:18:08 GMT

@EmilyGreen wrote:
Also :

Does anyone know if my partner can make his purchase now, keep his account number, then when my link is finally working, he can add it in then?

Thanks
E

@EmilyGreen No the referral code has to be used as part of a new account purchase and setup

the code cannot be added retrospectively

Re: Just purchased Phone + Sim, trying to refer partner, cant get link

EmilyGreen — Wed, 27 Nov 2024 15:28:48 GMT

@SKY1992bf

ah shame! ok, is there anyway this post can be escalated so that a Sky employee sees it?

Thanks

Re: Just purchased Phone + Sim, trying to refer partner, cant get link

caesarome — Wed, 27 Nov 2024 16:03:42 GMT

@EmilyGreen

Before ordering the iphone 16 did yiu have any other services from Sky ?

What error messages are you seeing ?

Re: Just purchased Phone + Sim, trying to refer partner, cant get link

EmilyGreen — Wed, 27 Nov 2024 16:13:28 GMT

Hi @caesarome

No this is my first purchase, so a relatively new account (7-10 days old now id say?)

the error i get each time i try to log in on the refer a friend page is :

"Login Error

Oops! Something went wrong and we weren't able to log you in."

Thanks
E

Re: Just purchased Phone + Sim, trying to refer partner, cant get link

SKY1992bf — Wed, 27 Nov 2024 16:18:57 GMT

@EmilyGreen wrote:
@SKY1992bf

ah shame! ok, is there anyway this post can be escalated so that a Sky employee sees it?

Thanks
E

@EmilyGreen Escalation won't get you anywhere either has this isn't something that the staff on here can help with

Re: Just purchased Phone + Sim, trying to refer partner, cant get link

caesarome — Wed, 27 Nov 2024 16:31:22 GMT

@EmilyGreen

There is an email address you can use to contact Sky about this that can be found via this FAQ at the bottom of this link:

https://www.sky.com/refer-a-friend

"What should I do if I have problems with My Reward":