Payment late

Jenni5025 — Wed, 27 Nov 2024 14:34:43 GMT

Hi there I've missed a payment due to not having enough money in my bank. I've just received a message off you saying you will try again on the 3rd if December but I won't have the money in my bank account till the 5th of December is there any way to change it

Kind regards Mrs j Padgett

Re: Payment late

SKY1992bf — Wed, 27 Nov 2024 14:39:29 GMT

@Jenni5025 Unfortunately not , skys non negotiable policy is below

If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid

topic Payment late in Account & Billing

Payment late

Re: Payment late