topic Re: Refund in Account & Billing

Refund

Frosty24 — Wed, 27 Nov 2024 09:27:34 GMT

I am in credit and have no further bills due to canceling the services. Will it be automatically refunded on bill date or can I request it before?

Re: Refund

caesarome — Wed, 27 Nov 2024 09:30:07 GMT

@Frosty24

We can arrange some help for you via here if you would like otherwise you will be waiting for up to 6 weeks for it to be automatically refunded.

Re: Refund

Frosty24 — Wed, 27 Nov 2024 09:34:54 GMT

If you could arrange some help that would be great. Thank you

Re: Refund

caesarome — Wed, 27 Nov 2024 09:38:00 GMT

@Frosty24

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Refund

Addie15 — Wed, 27 Nov 2024 09:44:41 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Frosty24.