topic Incorrect email address on setup as anew customer in Account & Billing

Incorrect email address on setup as anew customer

Cheesetoastie — Tue, 26 Nov 2024 19:47:34 GMT

Please can anyone help - when I ordered sky broadband I entered the wrong email.com instead of .co.uk (just a

typo)

I've spoken to customer services who can't change it, I've tried to change it online but I just get an error message and it won't let me amend it. All of the details about set up/installation are going to an email I don't have access to.
Please can anyone help?

Re: Incorrect email address on setup as anew customer

caesarome — Tue, 26 Nov 2024 22:26:11 GMT

@Cheesetoastie

To confirm that it is the email address shown here under household address that needs changing:

https://www.sky.com/mydetails/account-info

You might have a copy of any emails sent in your message centre here:

https://www.sky.com/mymessages

Re: Incorrect email address on setup as anew customer

Cheesetoastie — Wed, 27 Nov 2024 19:21:44 GMT

Thanks for the advice, but this doesn't work as all of the information is

going to an email address I have no access to, and the broadband router order is currently registered to that address. The email related to this chat is the right one and I have set up a sky id with the correct email, I just need the router assigning to this account

Re: Incorrect email address on setup as anew customer

caesarome — Wed, 27 Nov 2024 19:23:18 GMT

@Cheesetoastie wrote:

The email related to this chat is the right one and I have set up a sky id with the correct email, I just need the router assigning to this account

Then give this a try as your broadband account needs to be linked to this Sky ID you have now set up:

https://www.sky.com/help/articles/sky-id-cant-access-all-my-services