topic Lucian in Account & Billing

Lucian

Lucian1 — Tue, 26 Nov 2024 20:25:39 GMT

Hi i need help

Re: Lucian

GD1 — Tue, 26 Nov 2024 20:26:19 GMT

@Lucian1 For the community to help you'll need to proivide some details on what the issue is.

Re: Lucian

Lucian1 — Tue, 26 Nov 2024 20:26:33 GMT

My payment i recharge 2 time

Re: Lucian

caesarome — Tue, 26 Nov 2024 20:28:18 GMT

@Lucian1

Do you mean you made a payment when you didn't need to as Sky took it as well, if so do you now see a credit on your account ?

Re: Lucian

GD1 — Tue, 26 Nov 2024 20:29:03 GMT

@Lucian1 Sky won't charge you twice unless you made a manual payment of some kind, is this what happened?

Re: Lucian

Lucian1 — Tue, 26 Nov 2024 20:29:31 GMT

How to send money back because i pay 2 time balance to take out

Re: Lucian

Lucian1 — Tue, 26 Nov 2024 20:31:46 GMT

Please check i pay bifore and how i have on balance credit how take back

Re: Lucian

GD1 — Tue, 26 Nov 2024 20:33:29 GMT

@Lucian1 We are customer here, we can't check your account.

Re: Lucian

caesarome — Tue, 26 Nov 2024 22:11:53 GMT

@Lucian1 wrote:

Please check i pay bifore and how i have on balance credit how take back

@Lucian1

If you have a credit on your account then we can arrange some help via here for tomorrow, so will you be able to respond to the private message you will be sent sometime tomorrow morning ?

Re: Lucian

Lucian1 — Tue, 26 Nov 2024 22:14:26 GMT

Yes no problem

Re: Lucian

caesarome — Tue, 26 Nov 2024 22:18:42 GMT

@Lucian1

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Lucian

Addie15 — Wed, 27 Nov 2024 09:05:38 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Lucian1.

Re: Lucian

Addie15 — Fri, 29 Nov 2024 09:14:33 GMT

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.