topic Re: Credit Refund in Account & Billing

Credit Refund

Rimini24 — Thu, 29 Aug 2024 16:36:19 GMT

I cancelled my Sky broadband package last month (July) & am showing a credit on my account and I was just wondering the easiest way to get this refunded to my bank account?

Re: Credit Refund

Daniel0210 — Thu, 29 Aug 2024 16:44:35 GMT

@Rimini24
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. (This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you).

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do.

Re: Credit Refund

Rimini24 — Thu, 29 Aug 2024 17:05:28 GMT

Thank you @Daniel0210 - do you know how I initiate getting it refunded quicker, please? Thanks.

Re: Credit Refund

Daniel0210 — Thu, 29 Aug 2024 17:09:48 GMT

@Rimini24
I’ve escalated your post to Sky and their Messaging Team should contact you later. If they haven't contacted you by 7pm it'll be tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Lisa-P1987 — Fri, 30 Aug 2024 08:36:45 GMT

Thanks for escalating this. We’ve sent Rimini24 an invite to chat.

Refund for cancelled services

Rimini24 — Fri, 08 Nov 2024 23:35:41 GMT

Hi,

it's been about 4 months since I cancelled my broadband, does anyone know how to get a refund for this? When I called up they told me it'd be automatic

thanks,

Rimini

Re: Refund for cancelled services

Daniel0210 — Sat, 09 Nov 2024 03:14:44 GMT

@Rimini24

If you mean credit for overpayment rather than a refund, your last post regarding this in August was escalated to Sky (by me actually) so what was the outcome of the chat invite that was arranged?

Is the amount still showing as a credit on your Sky account?

edit: posts merged.

Re: Credit Refund

Grace7777 — Tue, 26 Nov 2024 19:42:21 GMT

Hi am looking to get by credit in my bank ???

Re: Credit Refund

caesarome — Tue, 26 Nov 2024 19:47:41 GMT

@Grace7777

Can you tell us what this credit is from, so have you left Sky and if you have on what date was your billing date each month ?

Re: Credit Refund

Grace7777 — Tue, 26 Nov 2024 20:00:22 GMT

It's credit back from overpaying 3 direct debits on sky mobile

Re: Credit Refund

Grace7777 — Tue, 26 Nov 2024 20:01:04 GMT

10th each month

Re: Credit Refund

caesarome — Tue, 26 Nov 2024 20:03:52 GMT

As you have a direct debit setup you don't need to make any manual payments as for this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

Re: Credit Refund

Addie15 — Wed, 27 Nov 2024 08:46:17 GMT

Hi there! Thank you for escalating this. We have sent an invite to Grace7777.

Re: Credit Refund

Louisokoebor — Sun, 23 Feb 2025 11:44:13 GMT

Hello I am also looking to get .y credit back in my bank. I was told it will be automatic but I haven't gotten anything and my contract finished in November

Re: Credit Refund

Daniel0210 — Sun, 23 Feb 2025 11:59:55 GMT

@Louisokoebor
If your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.

Re: Credit Refund

Louisokoebor — Sun, 23 Feb 2025 12:02:32 GMT

My current payment method is direct debit and is still active. Please escalate. Thanks for responding.

Re: Credit Refund

Daniel0210 — Sun, 23 Feb 2025 12:04:10 GMT

@Louisokoebor
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Re: Credit Refund

Addie15 — Sun, 23 Feb 2025 12:19:46 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Louisokoebor.

Re: Credit Refund

MG71287 — Mon, 24 Mar 2025 20:49:56 GMT

I was told by an adviser yesterday I am due a refund on account as I switched from skyQ to sky glass, does anyone know timescales of this and if it will be credited to bank account or taken off next bill? Thanks 🙂

Re: Credit Refund

caesarome — Mon, 24 Mar 2025 21:49:16 GMT

@MG71287

Are you a Sky Broadband customer, because if not the credit can not be transfered to your Sky Glass account so it will need to be refunded and help of which can be arranged via here if you can see a credit on your account.