topic Re: Payment done twice in Account & Billing

Payment done twice

Chithra — Wed, 06 Nov 2024 07:07:45 GMT

I missed the sky broadband auto debit payment due to insufficient funds, however I dis the payment manually but still they deducted bill amount, which resukted in double payment. Please help in refund.

Re: Payment done twice

caesarome — Wed, 06 Nov 2024 09:55:04 GMT

@Chithra

Do you now see a credit on your account as it is this we can arrange some help for you via here to get it refunded if you can confirm that you see this on your account ?

Re: Payment done twice

Chithra — Wed, 06 Nov 2024 10:07:26 GMT

Hi,

Yes the credit reflects in my account. Would be helpful if you coan process the refund

Re: Payment done twice

caesarome — Wed, 06 Nov 2024 10:11:49 GMT

@Chithra

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Payment done twice

Lisa-P1987 — Wed, 06 Nov 2024 10:14:50 GMT

Thanks for escalating this. We’ve sent Chithra an invite to chat.

Re: Payment done twice

Kayfern — Tue, 26 Nov 2024 15:43:12 GMT

I am also having this problem.

Re: Payment done twice

Mark39 — Tue, 26 Nov 2024 15:53:23 GMT

@Kayfern wrote:

I am also having this problem.

See the first reply to the original post.