Returns

Mo9564 — Tue, 26 Nov 2024 01:56:25 GMT

I keep asking for a box to send my old equipment back and still not received anything and sky keep emailing me to return it

Re: Returns

Daniel0210 — Tue, 26 Nov 2024 03:21:25 GMT

@Mo9564 wrote:
I keep asking for a box to send my old equipment back and still not received anything

@Mo9564
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. This link explains about how to receive an email with your return labels through Royal Mail.
https://www.sky.com/help/articles/return-tv-broadband

Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.

Re: Returns

Addie15 — Tue, 26 Nov 2024 08:45:30 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Mo9564.

topic Re: Returns in Account & Billing

Returns

Re: Returns

Re: Returns