topic Netflix in Account & Billing

Netflix

Lorna29 — Mon, 25 Nov 2024 19:19:54 GMT

I never had access to Netflix for about 5 weeks so why have I been charged again for it my sky also went down for about 3 days so again why am I being charged for a full month I was told it would be sorted on the next bill and it hasn't

Re: Netflix

caesarome — Mon, 25 Nov 2024 19:26:36 GMT

Billing continues as normal throughout any outages as it is now up to you to contact Sky to ask about compensation credit for the period you have not had these services.

Re: Netflix

Daniel0210 — Mon, 25 Nov 2024 19:27:48 GMT

@Lorna29

If Sky agreed to place a credit on your account it might have been too late for your next bill as these are generated 14 days before your payment date. Have a check of your future bills to see if the credit has been applied.