topic Re: Poor Customer Service in Account & Billing

Poor Customer Service

Citylad — Sun, 24 Nov 2024 07:13:40 GMT

I have been on the phone for hours on end trying to renew & negotiate a new deal as my contract is expiring. I've been passed around to various agents who I find difficult to understand. Been cut off, don't seem interested, they are having technical difficulties etc. I raised a complaint, got a email saying they've tried to get in touch, they haven't, replied to the email, nothing. 25 years, time to look elsewhere as the cost is ridiculous.

Re: Poor Customer Service

Shar66 — Mon, 25 Nov 2024 15:11:48 GMT

Yes iv been on half the day , trying to get a better deal. My original package has gone up so high, everyone keeps telling me different prices etc ...I'm thinking of leaving

Re: Poor Customer Service

GD1 — Mon, 25 Nov 2024 16:14:24 GMT

@Citylad You will need to persist in calling Sky or use the following link https://www.sky.com/help/home/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/cancel-sky-tv/articles/cancel-sky-tv

Scroll down to the Contact Us section, select I need more help, all the relevant options to contact Sky will be provided.

You can also call on 150 from a Sky Mobile or Sky Talk line

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

If you don't see the Contact options on the link above make sure java script is enabled on your browser.

Re: Poor Customer Service

Shar66 — Tue, 26 Nov 2024 07:49:28 GMT

Iv tried all ways to get support and get in touch , no help what so ever , we have decided time to leave sky , prices are hiked up to ridiculous amounts...and no help from customer service...also no deals for existing customers...

Re: Poor Customer Service

Daniel0210 — Tue, 26 Nov 2024 07:54:31 GMT

@Shar66

Most, if not all providers do this now. From recent posts it does seem that decent renewal deals are increasingly hard to find. If you choose to leave the same will happen at the end of your discounted deal with whoever you go with. Once you've been away for 18 months you'll be able to rejoin Sky if you wish and benefit from new customer discounts.

Re: Poor Customer Service

Shar66 — Tue, 26 Nov 2024 09:32:34 GMT

To be honest I'm just going to look for broadband deal , firesticks work out cheaper, than the tv deals