topic Re: Claim a refund in Account & Billing

Claim a refund

TraceyRon — Mon, 25 Nov 2024 13:05:25 GMT

Hi. I left Sky 10 weeks ago and my account is in credit by £26.67. Please can you advise how I can get this refunded.

Thank you

Re: Claim a refund

caesarome — Mon, 25 Nov 2024 13:13:45 GMT

@TraceyRon

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

Re: Claim a refund

Addie15 — Mon, 25 Nov 2024 13:25:44 GMT

Hi there! Thank you for escalating this. We have sent an invite to @TraceyRon.

Re: Claim a refund

TraceyRon — Mon, 25 Nov 2024 17:00:57 GMT

Hi. I haven't seen an invite.

Re: Claim a refund

caesarome — Mon, 25 Nov 2024 17:05:09 GMT

There should be a chat bubble at the bottom of this page so there is what you need to use to start typing to the messaging team.

Re: Claim a refund

TraceyRon — Mon, 25 Nov 2024 17:12:37 GMT

There is no chat bubble as yet so am I right in assuming that I'm still waiting for someone to contact me.

Re: Claim a refund

TraceyRon — Mon, 25 Nov 2024 17:14:41 GMT

Correction. I now have the chat bubble and have sent my query to the Sky expert. Thank you.