INCREASE IN BILL DUE TO SKY ERROR

PhilH4 — Mon, 25 Nov 2024 11:37:05 GMT

Sky Engineer called in October to fix a problem with Sky Q.

Problem sorted quickly and efficiently and before engineer left, and without asking if I wanted it, he added Sky Sports as a FREE trial.

He said I would recieve message asking if I wanted to keep it and if I didn't just say no and it wouldn't cost a penny.

Recieved a message a few weeks later and I said I did not want the Sky Sports and cancellation was confirmed by Sky.

Recieved November bill and it had increased by £8.52 and future bills will be increased by £5.50.

Rang Sky and was put through to Sky India (happens every time).

They told me that when I cancelled the FREE Sky Sports offer it also cancelled my Sky Cinema deal (not due to expire till February 2025) and then they reinstated it at the current increased price.

They said even though this was the fault of Sky they could not go back to the original deal unless I took out a new 24 month contract, OUTRAGEOUS.

Told them I wouldn't do that and they have raised a "resolution ticket" and said someone will contact me within next 7 days.

Thought I should raise this as a warning to other Sky users so please be aware.

Re: INCREASE IN BILL DUE TO SKY ERROR

caesarome — Mon, 25 Nov 2024 11:47:24 GMT

@PhilH4

If you want you can register a complaint by filling in this form:

https://www.sky.com/help/complaints

topic INCREASE IN BILL DUE TO SKY ERROR in Account & Billing

INCREASE IN BILL DUE TO SKY ERROR

Re: INCREASE IN BILL DUE TO SKY ERROR