https://helpforum.sky.com/t5/Account-Billing/Bill/m-p/4831210#M236911 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4259734">@Shan231</a>&nbsp;</P> <P>It sounds like you made an unnecessary manual payment too close to your payment date.&nbsp;<BR /><BR />If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.<BR /><BR />However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that <STRONG>having confirmed it’s showing as a credit.</STRONG></P> Mon, 25 Nov 2024 04:06:09 GMT Daniel0210 2024-11-25T04:06:09Z https://helpforum.sky.com/t5/Account-Billing/Bill/m-p/4831203#M236910 <P>Hello sky have taken my phone bill twice I paid for it on the 22nd and they have just taken it out of my bank can this be resolved asap please as now bank is currently minus&nbsp;</P> Mon, 25 Nov 2024 03:22:25 GMT https://helpforum.sky.com/t5/Account-Billing/Bill/m-p/4831203#M236910 Shan231 2024-11-25T03:22:25Z https://helpforum.sky.com/t5/Account-Billing/Bill/m-p/4831210#M236911 <P><a href="https://helpforum.sky.com/t5/user/viewprofilepage/user-id/4259734">@Shan231</a>&nbsp;</P> <P>It sounds like you made an unnecessary manual payment too close to your payment date.&nbsp;<BR /><BR />If you have a continuous payment method set up you should never need to make a manual payment. A credit will appear on your account for the amount you have overpaid. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account. I would recommend not making manual payments unless requested to by Sky.<BR /><BR />However, if you prefer, once your extra payment is showing as a credit we can perhaps get you some help in getting it refunded (within the standard 3-5 working days) through the Messaging Team on here. Let us know on this thread if you want to do that <STRONG>having confirmed it’s showing as a credit.</STRONG></P> Mon, 25 Nov 2024 04:06:09 GMT https://helpforum.sky.com/t5/Account-Billing/Bill/m-p/4831210#M236911 Daniel0210 2024-11-25T04:06:09Z