topic return order in Account & Billing

return order

Khosravi — Mon, 25 Nov 2024 02:09:33 GMT

Hello, I ordered online and an email was sent to me that it was on its way, but then it was returned

Re: return order

Daniel0210 — Mon, 25 Nov 2024 03:52:23 GMT

@Khosravi

What did you order? Was it a mobile device or Sky Glass requiring credit checks?

Re: return order

Khosravi — Sun, 01 Dec 2024 00:38:59 GMT

Hello, I placed an order, but my order was canceled and the money was deducted from my account

Re: return order

Daniel0210 — Sun, 01 Dec 2024 04:51:33 GMT

@Khosravi

You still haven't answered my question about what you ordered.

It’s possible you may have failed the required credit check(s). If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.