topic Re: Cancelled contracts in Account & Billing

Cancelled contracts

Dawn107 — Sun, 24 Nov 2024 15:38:19 GMT

I have cancelled my tv & broadband packages, I was told I had to return the box but haven't received a way of doing it

Re: Cancelled contracts

stereohaven — Sun, 24 Nov 2024 15:47:11 GMT

@Dawn107 wrote:
I have cancelled my tv & broadband packages, I was told I had to return the box but haven't received a way of doing it

The return packaging should arrive during your notice period, but you can always follow the instructions here and use your own: https://www.sky.com/help/articles/return-tv-broadband

Re: Cancelled contracts

caesarome — Sun, 24 Nov 2024 16:19:57 GMT

@Dawn107

Sky usually sends packaging out near the end of the cancellation notice period of 31 days for TV or 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.