topic Broadband contract renewal in Account & Billing

Broadband contract renewal

cal1990 — Sat, 23 Nov 2024 21:13:06 GMT

My broadband contract ends mid January and when the click on the view renewal offers tab on the website or app I get taken to a page where I'm offered wifi max for £4 a month. Does this mean my monthly bill will remain at the current price plus the extra £4 at the end of contract or will it increase to the pre offer price plus an extra £4.

I can't see or find any other link that offers me a new contract deal.

Re: Broadband contract renewal

Sharky3 — Tue, 26 Nov 2024 09:42:17 GMT

I get the same and came here for an answer as the bot can't help and I hate waiting in endless phone queues. The bot is no help at all.

Re: Broadband contract renewal

MarkGoldsmith — Tue, 26 Nov 2024 11:09:13 GMT

@cal1990 wrote:
My broadband contract ends mid January and when the click on the view renewal offers tab on the website or app I get taken to a page where I'm offered wifi max for £4 a month. Does this mean my monthly bill will remain at the current price plus the extra £4 at the end of contract or will it increase to the pre offer price plus an extra £4.
I can't see or find any other link that offers me a new contract deal.

As the Wifi Max is an add-on to the broadband subscription it should be an extra £4/month to upgrade to it.

I actually received this offer via Sky from a text message and it states more clearly in the text message that its an EXTRA £4 per month

Re: Broadband contract renewal

cal1990 — Tue, 26 Nov 2024 18:10:24 GMT

Thanks for replying. I understand it will be an Extra £4 a month but what I am wondering is this part of a renewed 24 month contract offer, meaning it will be an extra £4 a month on top of the £16.50 I'm paying or come mid jan will it be £4 extra on top of the £43 it will go up to

Re: Broadband contract renewal

MarkGoldsmith — Tue, 26 Nov 2024 18:24:28 GMT

Typically these add-ons offers will state in the T&Cs that it will restart a new 24 month contract on the base package ( in this case the broadband).

The best way to find out is by calling Sky and asking.

Re: Broadband contract renewal

BJL1993 — Mon, 03 Feb 2025 18:37:05 GMT

Hi did anyone ever find out the right answer to this?