topic Re: Missed direct debit in Account & Billing

Missed direct debit

Goshi — Sat, 23 Nov 2024 19:55:53 GMT

Hi,

I missed direct debit, I didnt tranfer money to correct account in time and it was declined. I made manual payment in the app which was a mistake becuase now is third day Sky is trying to get direct debit in and every time is declined because I dont want to pay twice. How can I stop that payment for this month? I did pay manualy.

Re: Missed direct debit

PandJ2020 — Sat, 23 Nov 2024 20:04:58 GMT

@Goshi wrote:
How can I stop that payment for this month?

In short, you can't.

The manual payment (that shouldn't have been made) is registered against next month's bill.

If the automated payment cannot be collected then you may be charged a late payment fee and your services restricted (even with the manual payment).

The best way of sorting this is to let the automated payment clear and then request a refund for the manual payment (if you can't wait a month).

Re: Missed direct debit

caesarome — Sat, 23 Nov 2024 20:05:13 GMT

@Goshi wrote:

How can I stop that payment for this month? I did pay manualy.

You can't stop it because when a direct debit fails Sky will always try again 10 days later so this will still happen as you didn't need to make this manual payment. This payment you made should appear as a credit that can either be refunded or left to pay next months bill.