Using Online Order Tracking to Reschedule engineers visit - Website problem

markymark1978 — Sat, 23 Nov 2024 17:16:59 GMT

So, a long story and one that customer services or the home moving team can't fix.

I'm moving home, arranged for engineer visits for TV and broadband for the 30th November. I realised i couldn't make this date so called and changed to the 3rd of December. I was told both had been done.

I received a text telling me my broadband was to be switched of so i checked the order on the home move section of my account to find that the broadband visit had been changed to the 3rd of December but the TV was 30th November. I used the site to change the visit to the 3rd of December but the nearest available date was the 17th December. So i changed it. IT's only TV and I've got Sky Go. When i changed the date i received a text telling me i'd changed my broadband date. Which i didn't. Now I'm being told i can't get a broadband date until the 17th of December at the earliest.

Quite simply, Sky's website messed up and now they can't fix it? I've calledthe home move team, cancellation team and was passed on to another team.... who deal with engineer appointments. No-one can do a thing. HAs anyone had an issue with the home move page and rescheduling visits? How can i get an earlier appointment?

Re: Using Online Order Tracking to Reschedule engineers visit - Website problem

caesarome — Sat, 23 Nov 2024 17:22:20 GMT

@markymark1978 wrote:

How can i get an earlier appointment?

You might not be able to but it is worth calling Sky to see what they say.

topic Using Online Order Tracking to Reschedule engineers visit - Website problem in Account & Billing

Using Online Order Tracking to Reschedule engineers visit - Website problem

Re: Using Online Order Tracking to Reschedule engineers visit - Website problem