topic Re: Change address needed in Account & Billing

Change address needed

Kerry143 — Sat, 23 Nov 2024 09:26:10 GMT

I have spoken to an advisor by message to update my address so that I can buy sky glass as I have moved. But it's still not updated. I currently only have sky mobile with you and have moved address and want sky glass but it's still coming h with my old address for delivery.

Re: Change address needed

Daniel0210 — Sat, 23 Nov 2024 09:41:16 GMT

@Kerry143

You will need to call Sky again. I've never had to do it so don't know how long it takes to change to allow you to order.

Re: Change address needed

Kerry143 — Sat, 23 Nov 2024 11:38:48 GMT

Tried that and either can't get through or doesn't change very frustrating that you can't just change it yourself on your details page

Re: Change address needed

caesarome — Sat, 23 Nov 2024 13:11:37 GMT

When calling you need to remain in the line as long as you can and try not answering anything you get asked by the bot so stay silent,