topic Re: Sky Bill not visible in Account & Billing

Sky Bill not visible

AdrianD20 — Fri, 22 Nov 2024 10:24:11 GMT

Hi, I need to save and download my bill in PDF format, but the link that used to work, is just blank now. Does anyone know how I can save my bill?

Re: Sky Bill not visible

caesarome — Fri, 22 Nov 2024 10:27:24 GMT

@AdrianD20

The link did change a little while ago to this one so does this work for you:

https://www.sky.com/bill/tv-broadband-talk

Re: Sky Bill not visible

AdrianD20 — Fri, 22 Nov 2024 11:24:45 GMT

Thanks Caesorome

I tried the link, but received a 'sorry, something has gone wrong' message

Re: Sky Bill not visible

AdrianD20 — Fri, 22 Nov 2024 11:26:44 GMT

This is the view I get:

Re: Sky Bill not visible

caesarome — Fri, 22 Nov 2024 13:27:34 GMT

@AdrianD20

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant

Re: Sky Bill not visible

AdrianD20 — Fri, 22 Nov 2024 13:39:24 GMT

Thanks Caeserome.