topic Re: Billing in Account & Billing

Billing

Lg2000 — Fri, 22 Nov 2024 02:22:16 GMT

Hi I just paid my sky bill for this month but before I paid it. It said there was no outstanding balance but then after I paid my bill it said the money is on credit

Re: Billing

Daniel0210 — Fri, 22 Nov 2024 04:56:29 GMT

@Lg2000

You should have a direct debit or continuous card payment method set up which means you shouldn't need to make an unnecessary manual payment. I would recommend not making manual payments unless requested to by Sky.

If this is what you've done Sky will still attempt to take the automatic payment on the usual date and what you've paid manually will go as a credit on your Sky account. This should automatically be used to pay your next bill so on that bill date no/less money should be taken from your account.

Re: Billing

caesarome — Fri, 22 Nov 2024 05:41:07 GMT

@Lg2000 wrote:

but then after I paid my bill it said the money is on credit

The payment you made has gone on as a credit as you didn't need to make a manual payment as Sky will taken it via your monthly payment method. The credit can be refunded or used to oay next months bill.