topic Re: Joining voucher in Account & Billing

Joining voucher

SamT72 — Tue, 05 Nov 2024 20:10:17 GMT

I was referred by a friend to sky and we still have not received our vouchers for referrals. It said we would receive after paying first bill and I have paid 2 bills now. Kind regards Sam

Re: Joining voucher

caesarome — Tue, 05 Nov 2024 20:17:56 GMT

@SamT72

All you can do is to call Sky about this. There is a free number you can call Sky on about this at the bottom of this link:

"What should I do if I have problems with My Reward":

https://www.sky.com/refer-a-friend

Re: Joining voucher

Mebsy — Tue, 05 Nov 2024 20:31:55 GMT

I have applied for the switching servive money for switching from bt to sky. I sent an email claiming the£200 but every time i try to the email i was sent from sky asking me my account number and copy of my last payment to bt and my bank statement for proof i had paid my last bill with bt. Everything disappears off the email. Ki dont know what to do next. Can you please help me.

Re: Joining voucher

caesarome — Tue, 05 Nov 2024 21:34:50 GMT

@Mebsy

On your last bill from Bt is an early termination charge shown as this will be what Sky are looking for as the up to £100 for TV and up to £100 for Broadband/Talk is only paid out if you have had to pay an early termination fee to your previous provider.

Re: Joining voucher

Mebsy — Thu, 21 Nov 2024 14:15:35 GMT

I switched fron bt to join sky and was told i could receive £200 from sky i have tried to do it through email but every time i try to send a copy of my last bill from bt which was£289.42

It cuts me off and i cant go any further

Re: Joining voucher

caesarome — Thu, 21 Nov 2024 16:14:27 GMT

@Mebsy

Not sure by you mean when you say it cuts you off as you need to provide the proof via email.

This link explains what you need to do:

https://www.sky.com/help/articles/switching-credit-offer

You must provide a copy of the bill from BT where you have been charged and a copy of a statment showing that you have paid it and send these to Sky via this email address - switching credit @sky.uk (all one word without the gap)