topic Bill is a wrong in Account & Billing

Bill is a wrong

Michaeljoyce — Thu, 21 Nov 2024 14:04:06 GMT

I've paid what my bill should be as agreed

£60 (which is £4 less than last year)

I also enquired about a upgrade but ii could not afford it so declined but I still seem to be getting charged!

I chatted to real staff on the bot but still every thing is wrong.

get a decent customer service or I will be leaving the network.

Re: Bill is a wrong

Daniel0210 — Thu, 21 Nov 2024 14:08:46 GMT

@Michaeljoyce wrote:

get a decent customer service or I will be leaving the network.

@Michaeljoyce

If you believe the amount is incorrect you'll need to contact Sky and query it. You aren’t directly contacting Sky by posting on here. We are mainly customers trying to help other customers.

Re: Bill is a wrong

PandJ2020 — Thu, 21 Nov 2024 14:23:30 GMT

@Michaeljoyce wrote:
I've paid what my bill should be as agreed

It's not clear - but if you've paid less than the generated bill then automated systems will kick in that will restrict your services, add late payment fees and potentially log on your credit file.

As above, better to resolve with Sky than withhold payment as it doesn't always work out the way you'd like.

If you've just renegotiated a new contract then it may not update immediately for the next bill - what does your future bills show?