topic Re: Credit refund in Account & Billing

Credit refund

NS24 — Wed, 20 Nov 2024 20:49:47 GMT

I have a credit in my account still, after cancelling all services back in October. Can this be refunded?

Re: Credit refund

GD1 — Wed, 20 Nov 2024 20:59:31 GMT

@NS24 To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. Which will be from tomorrow most likely.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: Credit refund

Addie15 — Thu, 21 Nov 2024 10:32:31 GMT

Hi there! Thank you for escalating this. We have sent an invite to @NS24.

Re: Credit refund

Mr+Flibbles+86 — Sat, 23 Nov 2024 10:35:37 GMT

We are still looking to help you @NS24 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks