topic Re: My Sky fault in Account & Billing

My Sky fault

new+to+q — Wed, 20 Nov 2024 16:53:42 GMT

My Sky app has a warning box that says Sky does not have a record of a payment method for streaming tv.

Yet Sky are successfully taking payment by Direct Debit - both the app and my bank payments made.

I rang Sky who confirmed payments are being made and suggested I delete the app and download it again. I did that but the warning is still there.

Anyone know the answer?

caesarome — Wed, 20 Nov 2024 17:19:51 GMT

Do you see the same warning if you login here to your bill:

new+to+q — Wed, 20 Nov 2024 17:35:37 GMT

Yes, the website also has the warning.

But the website also has my bank details!

caesarome — Wed, 20 Nov 2024 19:20:03 GMT

I wouldn't worry about it because it is clearly an error if not only do they have your payment details but the bill is being paid each month.

new+to+q — Fri, 22 Nov 2024 15:42:10 GMT

I agree. The error is annoying and the guy at Sky could not explain or fix it. But not woth worrying about.

Thanks