topic Re: Sky marketplace in Account & Billing

Sky marketplace

Beckydaly82 — Wed, 20 Nov 2024 16:54:16 GMT

Hi,

I changed my direct debit date to the 1st of every month back in January 2024 as I have a new job, since then sky market place has been trying to take out £10.99 for Disney plus every day for the past few months without me knowing, they are now saying I owe £65.94? Not once until tonight have I received any notification that I was in any arrears, Disney has not once gone off and I can't find any info how to change that direct debit date I even called sky and they couldn't help me!!

Re: Sky marketplace

Mark39 — Wed, 20 Nov 2024 17:01:53 GMT

This may help: https://www.sky.com/help/articles/sky-marketplace-manage-account

Re: Sky marketplace

caesarome — Wed, 20 Nov 2024 17:02:04 GMT

I'm not sure you can change the billing date, so this will be something you need to look into:

https://www.sky.com/help/articles/sky-marketplace-change-payment-details

Re: Sky marketplace

Beckydaly82 — Wed, 20 Nov 2024 17:18:18 GMT

Hi thanks for the reply's but the links sent only let me change the card details not the payment date 😒

Re: Sky marketplace

caesarome — Wed, 20 Nov 2024 17:21:11 GMT

It looks like you can't change it as per my previous post but it was worth looking into just in case you could.