topic Re: I’ve already returned sky equipment in Account & Billing

I’ve already returned sky equipment

Carwyn+Glyn+Evans — Wed, 20 Nov 2024 11:33:14 GMT

I've already sent my Sky Broadband equipment back to Sky, and I've got the Royal Mail tracking to prove it but I'm still getting texts stating that I'll be charged if I don't send the equipment back.

Help!

Re: I’ve already returned sky equipment

GD1 — Wed, 20 Nov 2024 11:35:07 GMT

@Carwyn+Glyn+Evans How long ago did you return the hub?

Re: I’ve already returned sky equipment

Carwyn+Glyn+Evans — Wed, 20 Nov 2024 16:01:16 GMT

Mid October

Re: I’ve already returned sky equipment

GD1 — Wed, 20 Nov 2024 16:02:36 GMT

@Carwyn+Glyn+Evans To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

Re: I’ve already returned sky equipment

Addie15 — Wed, 20 Nov 2024 16:10:55 GMT

Hi there! Thank you for escalating this. We have sent an invite to @Carwyn+Glyn+Evans.

Re: I’ve already returned sky equipment

CG12345 — Wed, 20 Nov 2024 16:35:34 GMT

I started to speak to someone but the bubble has now gone?

Re: I’ve already returned sky equipment

Addie15 — Wed, 20 Nov 2024 16:36:43 GMT

Hi there! If you have multiple accounts, please be sure to sign in with the one that we sent the invite to.

Re: I’ve already returned sky equipment

caesarome — Wed, 20 Nov 2024 16:44:51 GMT

You need to be signed in with your @Carwyn+Glyn+Evans username.

Re: I’ve already returned sky equipment

Mr+Flibbles+86 — Thu, 21 Nov 2024 13:14:13 GMT

Thanks for escalating this. We’ve sent an invite to @Carwyn+Glyn+Evans to chat.